Frequently Asked Questions (FAQs)

Answering questions upfront shows professionalism and reduces customer service requests.

• How will I receive my ticket?

  Your e-ticket (m-ticket) will be sent instantly to your registered email address and as an SMS to your mobile number. You can show the e-ticket on your phone to the ticket collector (TTE).

• How do I check my PNR status?

  You can use the "Check PNR Status" feature on our website. Simply enter your 10-digit PNR number to get a live update on your seat confirmation.

• What is the cancellation and refund policy?

  Our cancellation policy is in accordance with [National Railway's] rules. You can cancel your ticket directly from your user dashboard. Refunds are processed automatically to your original payment method.

• Do I need to create an account to book?

  (Your choice, but allowing guest checkout is recommended) While creating an account allows you to track your bookings easily, you can also book as a guest using just your email and mobile number.